Introduction
This Privacy Policy (‘Policy’) applies to ISOUL and ISOUL LLC (‘Company’) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include the ISOUL mobile application (‘App’). The Company’s App is a social networking and educational platform. By using the App, you consent to the data practices described in this statement.
Collection of Your Personal Information
To better provide you with products and services, the Company may collect personally identifiable information, such as:
- First and last name
- Mailing address
- Email address
- Phone number
- Interests, occupation
If you purchase the Company’s products or services, we collect billing and payment information. However, transactions are processed through Apple’s App Store, and we do not store your financial details.
Additionally, the Company may collect non-personal demographic information, such as:
- Age
- Gender
We do not collect personal information unless you voluntarily provide it. However, you may be required to provide certain information to access features, including:
- Registering for an account
- Entering contests or promotions
- Signing up for special offers
- Submitting inquiries or support requests
- Completing payment transactions
We may collect additional information in the future.
Use of Your Personal Information
The Company collects and uses personal information for purposes including:
- Operating and delivering requested services
- Providing information, products, or services requested by users
- Sending notices related to user accounts
- Enforcing our rights under contracts and handling billing and collection
- Notifying users of updates, changes, or new features
- Any other purposes described at the time of data collection
- Other lawful purposes with user consent
Sharing Information with Third Parties
The Company does not sell, rent, or lease customer data to third parties. We may share data with trusted partners to:
- Perform statistical analysis
- Send email or postal mail
- Provide customer support
- Facilitate deliveries
All third parties are required to maintain data confidentiality and use information only for agreed-upon purposes.
The Company may also disclose personal information if required by law, including:
- Complying with legal obligations
- Protecting and defending Company rights and property
- Acting in urgent circumstances to protect user safety or public interests
Right to Deletion
Upon receiving a verifiable request, we will:
- Delete your personal information from our records
- Direct service providers to delete their records
Users can delete their account and all associated data permanently by using the «Delete Account» button in the app settings. Once an account is deleted, all personal data including name, email, profile information, and preferences will be removed from our records and from our service providers’ databases.
However, we may retain certain data if required to:
- Complete transactions or fulfill service obligations
- Detect security threats and prevent fraud
- Identify and fix technical issues
- Comply with legal obligations
- Conduct public interest research under legal and ethical guidelines
Users residing in the European Economic Area (EEA) and California have additional data rights, including the right to access, correct, delete, and restrict data processing. To exercise these rights, contact us at isoul.wc@gmail.com.
Children Under Thirteen
The Company does not knowingly collect personal information from children under 13. If you are under 13, you must obtain parental or guardian permission to use this App.
Email Communications
The Company may contact users via email for announcements, promotions, alerts, confirmations, surveys, and other general communications. To opt out, users can click the ‘unsubscribe’ link in any promotional email.
External Data Storage & Third-Party Services
We may store user data on third-party hosting services. We use third-party services such as Firebase (a Google service) for cloud storage, authentication, and analytics. These services collect and process user data in accordance with their own privacy policies.
Changes to This Privacy Policy
The Company reserves the right to modify this Policy as necessary. Significant changes will be communicated through email, in-app notifications, or by updating this Policy.
Contact Information
ISOUL LLC
539 Commonwealth Avenue
Newton, Massachusetts 02459
Email Address:
isoul.wc@gmail.com
Effective as of February 1, 2025