Privacy Policy
Privacy Policy — ISOUL LLC
About ISOUL
ISOUL LLC (“ISOUL,” “we,” “us,” or “our”) is a selective international women’s leadership association headquartered in Silicon Valley. Membership in ISOUL is granted by application and is not guaranteed. We unite 5,000+ founders, investors, CEOs, and women leaders across 29 countries through curated events, masterclasses, and peer communities.
This Privacy Policy applies to our website https://isoul.space, our membership platform, our mobile application, and all related services. By using our website or applying for membership, you agree to the practices described in this Policy.
1. Who We Are (Data Controller)
Data Controller:
ISOUL LLC
6 Liberty Square
Boston, Massachusetts 02109
United States
Email: isoul.wc@gmail.com
For residents of the European Economic Area (EEA) and the United Kingdom, ISOUL LLC acts as the Data Controller under the General Data Protection Regulation (GDPR) and the UK GDPR.
2. Selective Membership — Application Data
ISOUL is an invitation-based and application-based community. Membership is not open to the general public. We review each application individually, and admission is at ISOUL’s sole discretion.
When you apply for membership, we collect:
- Full name, professional title, and biography
- Business information: company name, role, industry, stage
- LinkedIn profile and social media links
- Location (city, country)
- Referral source (who invited you or how you found us)
- Application essay responses
- Professional achievements and goals
How we use application data:
- To review and evaluate your application
- To conduct due diligence on applicants to protect our community’s integrity
- To communicate the decision of your application (accepted or waitlisted)
- Approved applicants’ data moves into their Member Profile
- Declined applicants’ data is retained for 12 months to prevent re-applications, then deleted
We do not share application data with third parties. We do not sell application data.
3. Membership Tiers and Payment Data
ISOUL offers two membership tiers:
| Tier | Annual Price | Description |
|---|---|---|
| **ISOUL Resident** | $600 / year | Core membership with access to events, community, masterclasses, and digital resources |
| **ISOUL Board Member** | $2,000 / year | Premier membership with full access, VIP event invitations, speaker opportunities, and dedicated mentorship programs |
When you purchase a membership, we collect:
- Billing name and email address
- Payment method details (processed securely via Stripe — ISOUL does not store card numbers)
- Billing address
- Subscription start date and renewal dates
- Transaction history
Payment processing: All payments are processed by Stripe, Inc. (our authorized payment processor). Stripe’s Privacy Policy is available at https://stripe.com/privacy. ISOUL and Stripe have a Data Processing Agreement in place as required by GDPR Article 28.
Subscription renewal: Memberships renew annually. You will receive an email reminder 14 days before your renewal date. You may cancel auto-renewal at any time from your member dashboard or by emailing isoul.wc@gmail.com.
4. Refund and Cancellation Policy
14-Day Refund Window:
You may request a full refund within 14 calendar days of your initial purchase or annual renewal. No questions asked.
After 14 days:
All membership payments are final and non-refundable after the 14-day window. Membership access continues through the end of the paid period. No prorated refunds are issued for partial membership periods.
For EEA/UK residents: The 14-day statutory right of withdrawal under the EU Consumer Rights Directive applies. However, by confirming your membership purchase, you expressly request that ISOUL begin providing services immediately, and you acknowledge that your right of withdrawal is limited to 14 days from purchase even if services have commenced.
Exceptions: In cases of documented medical emergency or extraordinary circumstances, refund requests may be reviewed individually at ISOUL’s discretion.
To request a refund:
Email isoul.wc@gmail.com with subject line: “Refund Request — [Your Full Name]”
Include your purchase date and the email address used for your account.
We process approved refunds within 5–7 business days.
5. Information We Collect
5.1 Information You Provide Directly
- Account information: name, email address, phone number, profile photo, biography
- Application data: as described in Section 2
- Payment data: as described in Section 3
- Event registrations: name, email, dietary preferences (if applicable), emergency contact for in-person events
- Community interactions: posts, comments, and messages within the ISOUL member platform
- Survey and feedback responses
- Communications with our team: emails, support tickets, form submissions
5.2 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and approximate location (country/region)
- Browser type and version
- Device type and operating system
- Pages visited, time spent, referral source
- Cookies and similar tracking technologies (see Section 9)
5.3 Information from Third Parties
- LinkedIn and other social platforms (when you connect your account or we verify your profile)
- Payment processors (transaction confirmation from Stripe)
- Event platforms (registration confirmation from Luma, Eventbrite, etc.)
6. How We Use Your Information
We use your information for the following purposes, with the corresponding legal basis under GDPR:
| Purpose | Legal Basis |
|---|---|
| Process membership applications | Legitimate interest |
| Deliver membership services and benefits | Performance of contract |
| Process payments and manage subscriptions | Performance of contract |
| Send service communications (renewal notices, event confirmations) | Performance of contract |
| Send community updates, curated events, and member newsletters | Legitimate interest / consent |
| Improve our platform and services | Legitimate interest |
| Prevent fraud and protect our community | Legitimate interest |
| Comply with legal obligations | Legal obligation |
| Send marketing communications (new events, programs, partner offers) | Consent (you can opt out at any time) |
7. Community Data and Member Directory
As a member of ISOUL, your profile (name, title, company, bio, photo, and country) may be visible to other ISOUL members in our member directory and at our events.
- You control what information appears in your profile
- You may update or remove your profile information at any time via your account settings
- After membership ends, your profile is removed from the directory within 30 days
Event participation: When you attend ISOUL events (online or in-person), your name and professional affiliation may be listed on the event attendee list visible to other participants.
8. Community Confidentiality
ISOUL is a curated, trust-based community. As a condition of membership, all members agree to treat information shared within ISOUL’s private community spaces (member calls, masterminds, private chats, closed events) as confidential.
This means members may not:
- Share, publish, or disclose other members’ personal information, business information, or statements made in private ISOUL spaces without explicit written consent
- Screenshot, record, or distribute content from private member sessions
- Use member directory information to scrape, harvest, or build contact lists
- Use automated tools or scripts to access or extract data from the member platform
Violations of community confidentiality may result in immediate termination of membership without refund, and may be subject to legal action if the disclosure causes harm.
ISOUL does not share member data between members beyond the profile information members have explicitly made visible in the member directory.
9. Sharing Information with Third Parties
ISOUL does not sell, rent, or lease your personal data.
We share your data only with trusted service providers (“data processors”) who help us operate our services, under strict data processing agreements:
| Processor | Purpose | Location |
|---|---|---|
| Stripe, Inc. | Payment processing | USA |
| Google LLC | Email (Gmail), Calendar, Drive, Analytics | USA |
| Notion Labs, Inc. | Member database and internal operations | USA |
| Telegram Messenger | Community communications (opt-in) | USA/UAE |
| Luma | Event registration management | USA |
| Cloudflare, Inc. | Website security and CDN | USA |
All processors are required to maintain the confidentiality of your information and may only use it to provide services to ISOUL.
Legal disclosure: We may disclose your data if required by law, court order, or government authority, or to protect the rights, safety, and property of ISOUL and our community members.
9. Cookies and Tracking Technologies
Our website uses cookies to improve your experience. Cookies are small text files placed on your device by our web server.
Types of cookies we use:
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Login sessions, security, cart | No (required) |
| Analytics | Understanding site usage (Google Analytics) | Yes |
| Preferences | Remembering your language and settings | Yes |
| Marketing | Retargeting on social platforms (Meta, LinkedIn) | Yes |
You can manage your cookie preferences at any time through your browser settings or our cookie consent banner. Note that disabling certain cookies may affect your ability to use parts of our website.
10. Your Rights
Rights for All Users
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your data (see Section 12 for details)
- Opt-out of marketing: Unsubscribe from marketing emails at any time via the unsubscribe link in any email
Additional Rights for EEA and UK Residents (GDPR)
- Right to restriction: Request we limit processing of your data
- Right to portability: Receive your data in a structured, machine-readable format
- Right to object: Object to processing based on legitimate interest
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
- Right to lodge a complaint: You may file a complaint with your national data protection authority
Additional Rights for California Residents (CCPA/CPRA)
California residents have the right to:
- Know what personal information we collect, use, share, or sell
- Delete personal information (with exceptions)
- Opt out of the sale or sharing of personal information (we do not sell personal information)
- Non-discrimination for exercising your privacy rights
- Correct inaccurate personal information
- Limit use of sensitive personal information
To exercise any of these rights, email isoul.wc@gmail.com with the subject line: “Privacy Rights Request — [Your Name]”. We will respond within 30 days (GDPR) or 45 days (CCPA).
11. Automated Decision-Making
If ISOUL uses algorithmic or automated tools to match members to masterminds, cohorts, mentors, or curated groups, you have the right under GDPR Article 22 to:
- Be informed that automated matching is taking place
- Request human review of any automated placement decision
- Object to being subject to solely automated decision-making that significantly affects you
To exercise this right, email isoul.wc@gmail.com with the subject line: “GDPR Art. 22 — Automated Decision Request.”
12. International Data Transfers
ISOUL is headquartered in the United States. If you are located outside the US, your information will be transferred to and processed in the United States and potentially other countries.
For transfers of personal data from the EEA or UK to the US, we rely on:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data Processing Agreements with all third-party processors listed in Section 8
12. Data Retention
| Data Category | Retention Period |
|---|---|
| Active member account data | Duration of membership + 2 years |
| Payment records and invoices | 7 years (tax compliance) |
| Declined application data | 12 months from decision |
| Marketing email interaction data | 3 years from last interaction |
| Website analytics data | 26 months (Google Analytics default) |
| Support communications | 3 years |
| Legal dispute records | Duration of dispute + applicable statute of limitations |
Upon account deletion, we remove your personal data from active systems within 30 days, except where retention is required by law.
13. Right to Deletion
You may request deletion of your personal information at any time by emailing isoul.wc@gmail.com.
We cannot delete data when retention is required to:
- Complete a transaction or fulfill a contract
- Comply with legal or regulatory obligations
- Resolve disputes or enforce our agreements
- Detect and prevent fraud or security incidents
14. Data Security
We take the security of your personal information seriously. Our security measures include:
- SSL/TLS encryption for all data in transit
- Encrypted storage for sensitive data at rest
- Role-based access controls (only authorized staff access personal data)
- Regular security reviews and vulnerability assessments
- Data Processing Agreements with all third-party processors
No method of transmission over the Internet is 100% secure. If you believe your data has been compromised, contact us immediately at isoul.wc@gmail.com.
Data breach notification: In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities as required by applicable law (within 72 hours under GDPR).
15. Children Under 18
ISOUL is a professional membership organization designed for adult professionals. We do not knowingly collect personal information from anyone under 18 years of age. If you believe we have inadvertently collected data from a minor, please contact us at isoul.wc@gmail.com and we will delete it promptly.
16. Email Communications
We send two types of emails:
Service emails (cannot opt out):
- Membership confirmation and receipts
- Renewal reminders
- Password resets
- Event confirmations you’ve registered for
- Important policy updates
Marketing emails (opt out at any time):
- New events and programs
- Community updates and newsletters
- Partner offers and exclusive opportunities
- Content and resources
To opt out of marketing emails, click “Unsubscribe” in any email footer, or email isoul.wc@gmail.com. Opt-out is processed within 5 business days.
17. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will:
- Post the updated Policy on our website with a new effective date
- Send an email notification to all registered members
- Display a notice on the member dashboard for 30 days
Your continued use of ISOUL services after changes take effect constitutes acceptance of the updated Policy.
18. Contact Us
For all privacy-related inquiries, requests, or concerns:
ISOUL LLC
6 Liberty Square
Boston, Massachusetts 02109
United States
Email: isoul.wc@gmail.com
Subject line format: “Privacy Request — [topic]”
For refund requests: isoul.wc@gmail.com — Subject: “Refund Request — [Your Full Name]”
For data deletion requests: isoul.wc@gmail.com — Subject: “Data Deletion Request — [Your Full Name]”
For GDPR requests (EEA/UK residents): isoul.wc@gmail.com — Subject: “GDPR Request — [Your Full Name]”
We respond to all privacy requests within 5 business days.
ISOUL LLC — 6 Liberty Square, Boston, MA 02109 — isoul.wc@gmail.com
Last updated: May 24, 2026